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  2. 常见问题解答 (FAQ)
  3. 常见问题解答

When I try to log in, I get this error message: The login information you provided was incorrect. Please try again.

回到常见问题解答

This error message indicates that either your username or password are incorrect (or both). Your username is different than your email address.

If you receive this message, you should follow the steps to retrieve your username and reset your password.