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Frequently Asked Questions (FAQs)

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StrongStart System Requirements
 English Oct 15, 2024
Can new staff start work in a program before completing the EEC Essentials 2.0 course?
 English Oct 15, 2024
Do I need to take the EEC Essentials 2.0 course?
 English Oct 15, 2024
How do I find my PQR number?
 English Oct 15, 2024
How do I register for a StrongStart account?
 English Oct 15, 2024
How do I register for instructor-led StrongStart courses (in-person or webinar)?
English Oct 15, 2024
How do I register for self-paced StrongStart courses (e-learning)?
English Oct 15, 2024
How do I reset my password?
 English Oct 15, 2024
I attended an in-person or online course, but the course is still in My Dashboard instead of my Learning History.
 English Oct 15, 2024
I completed a module in the EEC Essentials 2.0 course, but I don't see a completion certificate in my Learning History.
 English Oct 15, 2024
I completed Part 2 of the Potential Provider Training, but it still shows as In Progress in My Dashboard.
 English Oct 15, 2024
I finished a course but it still shows as In Progress.
 English Oct 22, 2024
I need to register for a StrongStart account, but I don’t have a PQR number.
 English Oct 15, 2024
I need to reset my password, but I don’t have access to the email address I used to create my StrongStart account?
 English Oct 15, 2024
When I try to log in, I get this error message: The login information you provided was incorrect. Please try again.
 English Oct 15, 2024
When I try to login, there is a code, and I get this error message: The characters you entered do not match the image. Please try again.
 English Oct 15, 2024
Requisitos del sistema de StrongStart
 Spanish Oct 15, 2024
¿Cómo me registro para obtener una cuenta StrongStart?
 Spanish Oct 15, 2024
¿Cómo restablezco mi contraseña?
 Spanish Oct 15, 2024
Completé la Parte 2 de la Capacitación para proveedores potenciales, pero todavía aparece como En progreso en Mi tablero de instrumentos
 Spanish Oct 15, 2024
Concluí a Parte 2 do Treinamento potencial do provedot FCC/GSA, mas ela ainda aparece como Em Andamento em Meu painel de controle
 Portuguese Oct 22, 2024
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